3 Reasons Why Guests Like Paying Online Than Upon Check-in (Demo)

3 Reasons Why Guests Like Paying Online Than Upon Check-in (Demo)
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Technology has been making life easier, that there are simpler options on paying for goods and services remotely and in real-time. Since guests prefer smooth and hassle-free transactions, having online payment methods is advantageous for your hotel. Most guests will be encouraged to book if they find it easy to secure a room in your hotel.

Why do most guests like paying online and not upon check-in? Scroll to read the reasons why!

1. Guests are now more willing to give out bank details online.

Data is more vulnerable when posted online. However, because lots of merchants are now accepting online payment through credit/debit cards or bank transfer, consumers believe that their data will be in good hands. In fact, it is predicted that 30% of payments will be made online by 2022.

2. It makes transactions more transparent and seamless.

Paying online requires the merchant to present a comprehensive breakdown of costs, even the miscellaneous fees like security deposit, cleaning fee, or reservation fee. Listing them down makes it easier for the guest to see where their money goes, and it secures your hotel that all the charges are fully paid. Moreover, it saves the guests time to fall in line at your reception area, wait for the front desk officer to input their details and process the payment. If the guest already paid online, the receipt would just be presented and check-in would be faster.

3. This gives guests a sense of security.

Paying online eliminates the uncertainty that there will be no room available for them to stay in. This is because once they book and pay their room online, this room is automatically blocked on the day of their visit. If there are no online payment schemes available, guests are more likely to book a different hotel where they can secure a booking. Moreover, hotel rooms with special discounts get sold within seconds, and are usually available to be booked through credit cards only. With that, lots of guests are inclined to use online payment methods.

What does ZEN Rooms do to make sure hotel partners have easier ways to accept payments online?

ZEN Rooms’ Account Managers assist hotel owners in setting up online payment systems in their hotel. We also have anti-fraud systems in place to make sure that guests can pay their rooms safely, and that hotels would surely receive these payments.

Need assistance in securing your online payment gateway? Send an email to [email protected] to inquire about our partnership. 

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