THE SITUATION: Wyndham hotels became victims of data security attacks three times between April 2008 and January 2010. This resulted in nearly $11 million in identity fraud, according to Reuters.

Thankfully, the Philippines invested in data security in 2012. The National Privacy Commission (NPC), an independent body under the Data Privacy Act (Republic Act No. 10173), was created to monitor citizens’ adherence to data protection standards.

The Data Privacy Act protects all forms of information: private, personal, or sensitive of both natural and judicial persons. To ensure data protection, you need to adhere to the 5 Pillars of Data Accountability and Compliance:

1. Appoint a Data Protection Officer.

2. Conduct a Privacy Impact Assessment.

3. Have a Privacy Management Program codified into a Privacy Manual.

4. Implement data privacy and protection measures.

5. Exercise breach reporting procedures.

ZEN is very serious when it comes to data privacy. In the back office alone, our in-house IT Engineer constantly upgrades our systems as one of the measures against hacking. On top of that, he also initiates office seminars on data privacy, to ensure that employees are well-educated on data policies.

How do you prevent online hacking from happening to you? Here are some tips from our IT Engineer that you can tell your hotel staff today:

1. Your email is the #1 target of hackers. Don’t click unknown links in your work email.

2. The next target is social media. Be careful of the information that you make publicly available. Hackers like reading your profile so they can pretend to be your friend.

3. Be careful in visiting websites when you are connected to public WiFi. Unknowingly, you might have installed malware on your gadget. Connecting to the hotel’s WiFi using the same gadget might compromise the whole hotel network.

Inform your hotel staff on these tips so to avoid being hacked. In turn, you might have just saved your business from losing a lot of money.

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