Hotel employees are the most powerful and important asset especially in the hotel industry. The reputation of a hotel can be made or broken by a simple review done on an OTA. In fact, 95% of guests say they would tell at least one other person about their bad customer service experience. Hence, the importance of having great staff that are trained and knowledgeable that will leave a lasting impression to your guests. 

Additionally, happy and engaged employees help in making the hotel profitable. According to eHotelier, happy employees have led to a 12% increase in a hotel’s profitability, and hotels with a positive engagement culture experience 24% less turnover.

Some of the hotel’s staff may already be self-motivated and are naturally enthusiastic about their work, but often, it’s up to the hotel management to motivate them even further. Here are actionable tips to engage hotel employees.

 

7 Ways to Keep Hotel Staff Engaged

1.Communicate Well and Often. 

Have regular meetings with the hotel staff to align with the manager’s vision and it will serve as an avenue for them to voice out their concerns. If they become confused during meetings, redesign the way the information reaches them. Information can also be disseminated through memos to keep them updated.

2. Provide Criticism and Feedback

Some assume that criticism demoralizes employees, but it all depends on how it’s delivered. Constructive criticism from the manager can be motivating for them as it empowers the staff to improve their potential even further.

3. Commend and Reward Them For Good Work

Financial reward is not the only token of appreciation managers can give. Look into incentive programs because they have been known to be highly beneficial in motivating employees. In a study by the International Society of Performance Improvement, performances of employees improved by 15% when rewards were offered. If they were rewarded again for their continuing performance, the improvement reached 27%. 

4. Respect and Trust Them

Respecting employees can be shown by trusting them to do their work well without having to micromanage. This will allow them to relate to the hotel manager better, and appreciate the trust given to them. When employees are not given independence by their superiors, they tend to be unmotivated and hide important information from their managers. 

5. Set the right example

Managers should be the best role model for their hotel staff. Setting the right example will motivate them to perform better, and at the same time, gain the respect and their trust. Having this leadership style will be more effective in disciplining the hotel employees. 

6. Provide continuous training and support

To enhance the potential for the hotel’s employees, it’s necessary to provide them with the right training and workshops. Not only will you improve their overall performance, they will give you their loyalty as well. Hotel staff who are put through training by their managers feel like they are well taken care of and being invested in. Ultimately, leading them to higher positions within the hotel which will give you long term commitment staff. 

7. Equip the staff with the tools they need

Hotel staff should be equipped with the right equipment and tools to perform better and efficiently. Investing in digital solutions will enable them to increase productivity instead of doing repetitive tasks manually. Managers should check in with them personally from time to time to find out more about their needs. 

 

ZEN eManager: The Digital All-in-one Solution That Increases Hotel Staff Productivity

Assisting the staff in their daily tasks by providing them with digital tools will keep them engaged and increase their productivity. ZEN eManager has advanced hotel software to help hotel staff accomplish their tasks quickly and in an organized manner. Additionally, it includes a dedicated revenue manager to assist the hotel owner in determining the most profitable room rates for the hotel. 

ZEN eManager’s unique features:

Two cloud-based hotel softwares: It has eZee Absolute PMS to give a 360° view of hotel operations, in which hotel staff can monitor current bookings, coordinate with other staff, and arrange reservations seamlessly.  It also has eZee Centrix Channel Manager to allow the staff to monitor cancellations, re-bookings, and no-shows real-time, in which they can easily adjust room availability in any OTA anytime and anywhere, in one dashboard.

A dedicated revenue manager: A revenue manager straight from ZEN headquarters is assigned to the property to assist with competitive pricing. This partnership includes bi-weekly calls between the revenue manager and the hotelier to ensure that both parties are informed with the adjustments on the hotel’s room rates. 

Book a free demo of ZEN eManager at: www.zen-hs.com/book-a-meeting.

The hospitality industry has had its fair share of global disasters, from the travel decline after the 911 tragedy in 2001, the SARS outbreak in 2002, and the current COVID-19 pandemic. However, the industry remained resilient and most hotels bounced back after taking actionable steps to adjust to the situation’s business climate.

To help hotels prepare for the current COVID scenario, here are changes to expect after quarantine is lifted and social distancing becomes the new normal:

1. Decline in Leisure Bookings

Leisure travel will not be popular in the next 6-8 months due to guests’ trust issues on safety and security. According to National Geographic, it is estimated that global air transport industry revenues could fall up to $252 billion, and the RevPAR of hotels and resorts in big cities will be severely affected in 2020.

2. Increase in Corporate, Group Bookings and Overseas Return Worker Bookings 

Frontliners and other groups from quarantine-exempted industries (BPOs, government, and export-related industries) will be hesitant to return to their homes and stay far from their offices because they are on-call. Overseas workers will also be sent back to their home countries, in which they need a temporary place to stay for as long as 2 weeks before returning to their families. Additionally, most companies will continue to implement a “work from home” scheme, in which some digital nomads would want a different work environment. Expect these specific groups of people to be hotels’ biggest target market in the next few months.

3. Competition between hotels will be more serious

Hotels will compete for travelers’ attention more than ever. With a lot of marketing campaigns seen across digital marketing platforms, it will be difficult to ensure that guests notice your hotel first. With that, this is the time to keep an extra eye on the latest market information and changes that competition makes. Hoteliers will need to explore new points and find new markets. Therefore, during this time, offering a unique and customer-centric promotion will help your hotel stand out.

4. Hotel Operations will shift to digital

Social distancing will be observed even when quarantine gets lifted. To maintain a safe distance from others, hotels are and will continue to adapt digital solutions to keep their brands alive, consumers engaged and operations smooth. Thus, automation of operations will be a huge trend and it is certain that the use of digital tools will be a permanent trend for hotels. Therefore, investing in a good all-in-one hotel solution would be the best action to take.

5. Hotels will need to adjust to the “New Normal” 

Hotels will have to adapt to the shift in travel behaviors and constantly follow safety protocols because the end of the pandemic is uncertain. Despite the lifting of the quarantine, hotels will still need to follow COVID safety measures. Hotel sanitation should be hotels’ top priority, in which they should augment their standard operating procedures on cleaning and increase staffing in this department. Hospitality employees should also be retrained on their roles and responsibilities so they can rapidly achieve the same level of efficiency. The faster hotels accept that this is the “new normal,” the quicker they can adjust and bounce back.

Why Hotels Need to Adapt An All-in-One Solution As Soon As Possible

During the “new normal,” hotels also need to be less dependent on more resources to prevent unnecessary spending. To survive the pandemic and sustain operations, hotels are now adapting online solutions. The hospitality industry is taking a hit, so it is important to choose the tool that can help your property bounce back with only minimal investment and effort to completely integrate it into daily hotel operations. 

Therefore, a dedicated solution like ZEN eManager could be a game changer. ZEN eManager is a cloud-based all-in-one solution that helps manage hotel operations, save costs, and increase revenue. It has the following features:

Property Management Software (PMS) and Channel Manager (CM)

ZEN eManager’s PMS called eZee Absolute allows hoteliers to monitor their overall performance at a safe distance, wherever they may be. View real-time data on room inventory, the active staff at the hotel, and accurate financial reports on taxes and revenue in one dashboard. It also improves the hotel staff’s coordination because it centralizes information and communication through the mobile app. One of the most unique features of eZee Absolute is it allows email automation on guest confirmation and reminders so staff can save time on engaging guests.

eZee Centrix, ZEN eManager’s Channel Manager, allows hotels to easily manage cancellations, no-shows, and re-bookings in all the online travel agencies (OTAs) they are partnered with. It eliminates the hassle of monitoring room inventory in multiple extranets because eZee Centrix centralizes it in one dashboard.

Dedicated Revenue Manager

The assigned revenue manager from ZEN headquarters applies the ZEN Pricing Model, an advanced pricing algorithm that combines their professional experience with AI technology and historical data to get the best room rates. The ZEN Pricing Model has successfully worked for more than 5000+ managed hotel rooms in increasing their profits by 30% within 90 days.

Exclusive listing on zenrooms.com

ZEN is a trusted brand, with zenrooms.com obtaining up to 1 million monthly website visits. ZEN also gives a marketing edge to exclusive partners by publicizing their hotels across digital marketing channels with more than 1 million followers. 

ZEN Rooms is a trusted brand, with its own Online Travel Agency (OTA) zenrooms.com obtaining up to 1 million monthly website visits. ZEN also gives a marketing edge to exclusive partners by publicizing their hotels across digital marketing channels with more than 1 million followers. 

Therefore, a mix of advanced hotel software, dedicated revenue manager, pricing model, and a listing on zenrooms.com can lead to a minimum of 30% revenue increase within 90 days. Moreover, hotels can also reduce operational costs, improve guest communication, and boost staff coordination.

Steal Deal: ZEN offers an exclusive 25% discount on yearly subscription and a waived onboarding fee until May 31. Book a free demo of ZEN eManager at www.zen-hs.com/book-a-meeting.

 

Disclaimer: ZEN Rooms claims no credit for images featured on our blog site unless otherwise noted. All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own the rights to any of the images, and do not wish them to appear on ZEN Rooms, please contact us and they will be promptly removed. We believe in providing proper attribution to the original author, artist or photographer.

In a recent study done by the California Restaurant Association, “nearly 95% of all businesses suffer from theft in the workplace and approximately 75% of all employees steal from their employers at least once.”

Employee theft should not be taken lightly since it doesn’t only cause you unnecessary losses, but it makes your hotel a bad work environment. Once your guests discover that your hotel is not a safe work environment, you will certainly not get bookings.

Our very own Senior Hotel Operations Manager who is also a Certified First Aider (CFA) and Certified Security and Safety Practitioner (CSSP) shares two things that hotel owners need to do to make sure that hotel theft is not a recurring issue. Scroll to read them!

1. Do a background check

Aside from viewing his/her NBI clearance, you should also call the applicant’s previous employer. NBI clearances only show criminal charges if another party would file a case. However, misconduct and negative tendencies can only be known by personally asking his/her previous employer.

2. Compensate them properly

If your team’s workload matches the salary that they receive, they will not be inclined to take more than what they are given. There is limited talent out there, so a fair or above-average wage is an attractive offer to get the right person for the job. This will also increase work efficiency and commitment since they are happy and they can see their importance in the company. Remember, a good work environment produces loyal employees who are willing to go the extra mile just to get the job done.

What does ZEN Rooms do to make sure that your hotel has the best staff?

If you become a ZEN partner, we will take care of the employment process of your hotel’s team. Additionally, we will train them to be the best team that your hotel will ever have. We can also manage your entire property, from front desk and housekeeping to customer care. With this, you can have peace of mind that your team is motivated, and are the best people for the job. 

Improve your team’s work commitment with us. Contact [email protected]

Disclaimer: ZEN Rooms claims no credit for images featured on our blog site unless otherwise noted. All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own the rights to any of the images, and do not wish them to appear on ZEN Rooms, please contact us and they will be promptly removed. We believe in providing proper attribution to the original author, artist or photographer.