In a recent study done by the California Restaurant Association, “nearly 95% of all businesses suffer from theft in the workplace and approximately 75% of all employees steal from their employers at least once.”

Employee theft should not be taken lightly since it doesn’t only cause you unnecessary losses, but it makes your hotel a bad work environment. Once your guests discover that your hotel is not a safe work environment, you will certainly not get bookings.

Our very own Senior Hotel Operations Manager who is also a Certified First Aider (CFA) and Certified Security and Safety Practitioner (CSSP) shares two things that hotel owners need to do to make sure that hotel theft is not a recurring issue. Scroll to read them!

1. Do a background check

Aside from viewing his/her NBI clearance, you should also call the applicant’s previous employer. NBI clearances only show criminal charges if another party would file a case. However, misconduct and negative tendencies can only be known by personally asking his/her previous employer.

2. Compensate them properly

If your team’s workload matches the salary that they receive, they will not be inclined to take more than what they are given. There is limited talent out there, so a fair or above-average wage is an attractive offer to get the right person for the job. This will also increase work efficiency and commitment since they are happy and they can see their importance in the company. Remember, a good work environment produces loyal employees who are willing to go the extra mile just to get the job done.

What does ZEN Rooms do to make sure that your hotel has the best staff?

If you become a ZEN partner, we will take care of the employment process of your hotel’s team. Additionally, we will train them to be the best team that your hotel will ever have. We can also manage your entire property, from front desk and housekeeping to customer care. With this, you can have peace of mind that your team is motivated, and are the best people for the job. 

Improve your team’s work commitment with us. Contact [email protected]

Disclaimer: ZEN Rooms claims no credit for images featured on our blog site unless otherwise noted. All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own the rights to any of the images, and do not wish them to appear on ZEN Rooms, please contact us and they will be promptly removed. We believe in providing proper attribution to the original author, artist or photographer.

One of the biggest challenges in hotel management is securing and maintaining the property and the people inside it. As a hotel owner, you are responsible for the welfare of your staff and guests. Once a security issue arises, you can’t go back and fix it. With that, investing in building security will save you from incurring a lot of losses and lawsuits in the future.

ZEN Rooms takes security matters seriously. Our very own Senior Hotel Operations Manager who is also a Certified First Aider (CFA) and Certified Security and Safety Practitioner (CSSP) shares basic things that any hotel owner or staff must know to ensure the utmost security.

Here are tips to help you secure your hotel:

1. Make sure your entry and exit doors are properly monitored.

These are the weakest and most crucial points of your hotel since it is difficult to control who goes in and out. It’s better to implement tighter security measures to protect your hotel, staff, and guests than be sorry later.

2. Get enough security personnel.

You may have installed lots of CCTV cameras or even lots of locks, but without the manpower to monitor these, these security features are of no use since they can be destroyed anytime.

3. Educate your hotel staff on security policies and emergency protocols.

Your hotel staff should be well-informed so they can be vigilant, and act accordingly when suspicious activity takes place. Invest in sending your staff to advanced security seminars. You will lose more money if your hotel is damaged and stolen from.

He gives hotel owners with one reminder that they should always keep in mind: “There is no impenetrable barrier.”

As a hotel owner, how can ZEN Rooms help you? 

ZEN Rooms assign Senior Hotel Operations Managers to assess if your property is well-equipped with enough security assets. If not, these managers will make recommendations to improve your security detail. They will also schedule visits to your property to make sure that your hotel is well-guarded. Schedule a commitment-free appointment today by sending an email to [email protected]

Disclaimer: ZEN Rooms claims no credit for images featured on our blog site unless otherwise noted. All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own the rights to any of the images, and do not wish them to appear on ZEN Rooms, please contact us and they will be promptly removed. We believe in providing proper attribution to the original author, artist or photographer.

THE SITUATION: Wyndham hotels became victims of data security attacks three times between April 2008 and January 2010. This resulted in nearly $11 million in identity fraud, according to Reuters.

Thankfully, the Philippines invested in data security in 2012. The National Privacy Commission (NPC), an independent body under the Data Privacy Act (Republic Act No. 10173), was created to monitor citizens’ adherence to data protection standards.

The Data Privacy Act protects all forms of information: private, personal, or sensitive of both natural and judicial persons. To ensure data protection, you need to adhere to the 5 Pillars of Data Accountability and Compliance:

1. Appoint a Data Protection Officer.

2. Conduct a Privacy Impact Assessment.

3. Have a Privacy Management Program codified into a Privacy Manual.

4. Implement data privacy and protection measures.

5. Exercise breach reporting procedures.

ZEN is very serious when it comes to data privacy. In the back office alone, our in-house IT Engineer constantly upgrades our systems as one of the measures against hacking. On top of that, he also initiates office seminars on data privacy, to ensure that employees are well-educated on data policies.

How do you prevent online hacking from happening to you? Here are some tips from our IT Engineer that you can tell your hotel staff today:

1. Your email is the #1 target of hackers. Don’t click unknown links in your work email.

2. The next target is social media. Be careful of the information that you make publicly available. Hackers like reading your profile so they can pretend to be your friend.

3. Be careful in visiting websites when you are connected to public WiFi. Unknowingly, you might have installed malware on your gadget. Connecting to the hotel’s WiFi using the same gadget might compromise the whole hotel network.

Inform your hotel staff on these tips so to avoid being hacked. In turn, you might have just saved your business from losing a lot of money.

Disclaimer: ZEN Rooms claims no credit for images featured on our blog site unless otherwise noted. All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own the rights to any of the images, and do not wish them to appear on ZEN Rooms, please contact us and they will be promptly removed. We believe in providing proper attribution to the original author, artist or photographer.