Cancellation Policy

Cancelling at ZEN Rooms is as easy and fast as booking. We understand that plans can change, so we ensure that our cancellation process is simple – with quick confirmation, and fast refunds.

I made a refundable booking:

- Cancellation or modification up to 48 hours before check-in is free of charge

- If you are cancelling or modifying less than 48 hours before check-in, ZEN Rooms will charge 1 night per booked room

I made a non-refundable booking:

- Changes to non-refundable bookings are not allowed

The refundable amount will be directly credited to the customer’s bank account. Except for mentioned otherwise at the time of bookings*.

*The policy does not apply for special dates.

For full terms and conditions visit: https://www.zenrooms.com/terms-and-conditions

Contact Us!
ZEN Rooms Customer Care:
Operating Hours for all offices are 24/7
Indonesia Customer Care:
Singapore Customer Care:
Thailand Customer Care:
Philippines Customer Care:
Hong-Kong Customer Care:
Malaysia Customer Care:

Operating Hours for all offices are 24/7