Kindly send a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in).
All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival. Guest details on the booking voucher must match the information stated on the ID presented. If the booker is not going to check-in personally and another person will use the reservation instead, this person must present an authorisation letter signed by the original guest whose name appears in the booking voucher, together with a copy of the booker's valid ID; if the authorisation is sent via e-mail, it must be sent from the same e-mail address that was used to make the booking.
PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
Cleaning service is available upon request and can be provided at 500 PHP. For long staying guests, rooms are cleaned free of charge every 3 nights.
One child 7 years old and below can stay for free using existing beds.
Swimming pool is closed for maintenance every Monday. Any additional guest will be charged 300 PHP. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
Check-in time is 3pm. Early check-in fee:
PHP 500- 12 pm to 2:30 pm
PHP 1000- 10 am to 12 pm
Full night rate before 10 am
Check-in time is till midnight only. Please inform us in advance if you would like to request late check-in.
Check-out time is till 12 pm. Late check-out fee:
PHP 500- 12:30 to 1:30 pm
PHP 1000 1:30 pm to 3pm
Full night rate after 3pm