Check-out time is until 12:00H. Late check-outs betwwen 12:30H and 13:30H will incur a PHP 500 fee, and PHP 1000 for late check-outs between 13:30H and 15:00H. A full-night rate will be charged after 15:01H.
PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
One child under 7 years old can stay for free using existing beds.
Minimum age for check-in is 18 years.
Extra bed is not available.
Only cash payment available should you prefer to pay at the hotel.
Kindly provide us a coloured soft copy of your valid ID or passport to [email protected] at least 24 hours prior to your arrival. (Please note that failure to do so may result in not being able to check-in).
Please be advised we will only be accepting guests who meet either one of the criteria below:
Employees from Neighboring Basic Establishments as defined in this Order;
Additional Documents Needed : Valid Company ID.
Distressed OFWs or OFWs eligible to avail of accommodation assistance from the Overseas Workers Welfare Administration (OWWA) pursuant to relevant OWWA guidelines and issuances.
Additional Documents Needed : Certificate of Repatriation from OWWA.
Stranded passengers or passengers whose domestic or foreign flights or rides have been cancelled and are prevented from leaving a city or place where they do not permanently reside, or have difficulty availing of transportation to their home city or province, due to the implementation of a community quarantine.
Additional Documents Needed : Transportation Cancellation Confirmation.
Guest details on the booking voucher must match the information stated on the ID presented. If the booker is not going to check-in personally and another person will use the reservation instead, this person must present an authorisation letter signed by the original guest whose name appears in the booking voucher, together with a copy of the booker's valid ID; if the authorisation is sent via e-mail, it must be sent from the same e-mail address that was used to make the booking. (Please note that failure to do so may result in not being able to check-in).
ZEN Rooms is accommodating guests at exceptional rates. We are doing our part amidst the COVID-19 crises by subsidizing the prices of all our rooms. Make the best of this opportunity by including our Breakfast + Lunch + Dinner package in your stay. However, please be advised that dinner will not be available for check-ins after 18:00H. Regular meal schedule will resume the following day.
Physical credit card used to make a reservation is required to be presented as part of our check-in procedure.
All meal plans will be provided for as many persons as the total room occupancy.
Please note that all special requests are subject to availability and additional charges may apply.