- Please provide us a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note failure to do so may result in not being able to check-in).
- All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival.
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID.
For Foreigners: Passport, ACR, AEP.
- IDs such as Company ID or Student ID are not acceptable.
- Guest details on the booking voucher must match the information stated on the ID presented. If the booker is not going to check-in personally and another person will use the reservation instead, this person must present an authorisation letter signed by the original guest whose name appears in the booking voucher, together with a copy of the booker's valid ID; if the authorisation is sent via e-mail, it must be sent from the same e-mail address that was used to make the booking.
- Check-in time is till 3PM only. Please inform us in advance if you would like to request late check-in.
- Check-out time is till 12:30PM. Late check-out fee is PHP 500 if check-out before 1:30PM, between 1:30pm and 3pm - Php 1000,and full night rate after.
- PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
- One child below 7 years can stay for free using existing beds.
- Minimum age for check-in is 18 years.
- Extra bed cannot be provided.
- Only cash payment available if you choose to pay at the hotel.
- Swimming pool is closed for maintenance every Monday. Any additional guest will be charged 300 PHP. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.