- PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
- One child under 7 years can stay for free using existing beds.
- For long staying guests, rooms are cleaned free of charge every 3 nights. Additional cleaning fee is PHP500.
- Please kindly provide us a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note failure to do so may result in not being able to check-in)
- Same day bookings will not be able to access the pool and amenities for up to 24 hours.
- Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
- Check-in time is after 2 pm. Early check-in fee is PHP 500 if check-in after 12 pm, PHP 1000 if check-in between 10 am and 12 pm, and full night rate before.
- Check-out time is till 12 pm. Late check-out fee is PHP 500 if check-out between 12:30 and 1:30 pm, PHP 1000 if check-out before 3 pm, and full night rate after.