- Kindly send a coloured soft copy of your valid ID with white background to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in).
- Kindly include as well the names of other companions or other occupants of the rooms. All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival.
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID
For foreigners: passport, ACR, AEP. Foreign guests are also requested to provide photo of latest arrival stamp in the Philippines as an additional mandatory requirement by the property
- IDs such as Company ID or Student ID are not acceptable.
- Personalized Access Card will only be named under the Booker's name & not allowed for use by other companions. Request for additional access card is not possible.
- Our staff will be waiting for you at agreed time to pass the key.
- One child 7 years old and below can stay for free using existing beds.
- Minimum age for check-in is 18 years.
- Swimming pool is closed for maintenance every Monday. Any additional guest will be charged 300 PHP. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
- Check-in time is 3pm. Early check-in fee:
PHP 500- 12 pm to 2:30 pm
PHP 1000- 10 am to 12 pm
Full night rate before 10 am
- Check-out time is till 12 pm. Late check-out fee:
PHP 500- 12:30 to 1:30 pm
PHP 1000 1:30 pm to 3pm
Full night rate after 3pm