- Kindly send a coloured soft copy of your valid ID to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in).
- Please present valid Photo ID upon check-in. (Please note failure to do so may result in not being able to check-in)
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID.
For foreigners: passport, ACR, AEP.
-IDs such as Company ID or Student ID are not acceptable.
- No visitors allowed in this property.
- Check-in time is till 22:00. Late check-in is not possible.
- Check-out time is till 12:00. Late check-out fee is Php 500 if check-out between 12:30-13:30 PM, between 1:30pm and 3pm - Php 1000, and after 3pm full night rate applies.
- PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
- One child under 7 years can stay for free using existing beds. - Extra bed cannot be provided.
- Minimum age for check-in is 18 years.
- Only cash payment available if you choose to pay at the hotel.
- Swimming pool is closed for maintenance every Monday. Strictly maximum of 2 guests only. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.