Work with us!

Position: Customer Service Representative (CSR)

Location: Makati, Philippines


  • Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
  • Be responsible for committed deliverable and accountable to colleagues for the success of the team
  • Management of inbound and outbound telephone calls, emails, and/or chats (60% - international customers/partners).
  • Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
  • Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served

We are looking for a self-driven individual to fulfill the role of Operations Manager in Customer Excellence Division.

The role requires a high degree of professionalism, ability to work in a fast paced evolving environment with all its challenges and opportunities.

You will lead the strategic management and the successful operational delivery of the Global Customer Support team (located in Jakarta, Manila, Bangkok).

This role gives you the opportunity to work in a cross-functional role and contribute in various areas.

Join us to develop a top-class customer experience division. Unleash your entrepreneurial spirit in this high-exposure and critical position that will boost your skills to the next level. Our employees across the globe all share the same philosophy of working hard, having fun and being part of one cohesive team.

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  • Completed at least 2 years in College/ University
  • Must have at least 1 year experience working in a BPO Industry as CSR
  • Experience in Hotel Reservations preferred
  • A lateral thinker with a hand on can do attitude
  • Excellent written and spoken English
  • Pro-active and self-driven
  • Enjoy problem solving
  • Must be willing to work on shifting schedules

Apply Now !

Email us your CV at [email protected], using the position you want to apply for as subject line.
Contact Us!
ZEN Rooms Customer Care:
Operating Hours for all offices are 24/7
Indonesia Customer Care:
Singapore Customer Care:
Thailand Customer Care:
Philippines Customer Care:
Hong-Kong Customer Care:
Malaysia Customer Care:

Operating Hours for all offices are 24/7