Privacy Policy
Your privacy is important to Zen eServices Pte. Ltd.
We value your trust and are committed to protecting and safeguarding any personal information or data (“Personal Data”) you give us. Accordingly, we have developed this privacy policy (the “Privacy Policy”) in order for you to understand how we collect, use, communicate and disclose, and otherwise make use of your Personal Data.
We will make readily available to customers
information about our policies and practices relating to the management of your
Personal Data. We are committed to conducting our business in accordance
with these principles in order to ensure that the confidentiality of your Data
is protected and maintained.
We may revise this Privacy Policy from time to time
without any prior notice. All changes will be updated via this page and your
continued use of our services constitutes your acknowledgement and acceptance of
such changes.
1.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following Personal Data
from you, such as:
a) full name;
b) contact number;
c) email address;
d) residential address;
e) nationality;
f)
any information
that you provide by filling in forms on www.zenrooms.com or our mobile application (our “Portal”),
including information provided at the time of registering to use our Portal
such as full name, contact number and e-mail address;
g) financial data such as credit card or debit card
information, bank account details or modes of payment;
h) details about your bookings via our Portal such as accommodation
name, accommodation location, number of guests, length of stay, and special
requests; and
i)
when required for
security or fraud preventions reasons, copies of identification documents with
photo and copies of credit or debit cards used for payment.
2. HOW WE MAY COLLECT PERSONAL DATA
Other than collecting personal data which you provide
directly to us, or automatically upon your use our Portal, we may also collect
personal data through third parties located in various countries, including
third party sales channels through which you make your bookings.
3. IP ADDRESSES
We may collect information about your
computer or your mobile device, including where available, terminal
information, IP address, geographic data, operating system and browser type, language
settings and pages that have been shown to you, for system administration, to
report aggregate information to third parties, and for security and/or
technical/customer support purposes.
4.
COOKIES
Our Portal may use cookies
or other similar techniques to distinguish you from other users of our
Platform. This helps us to provide you with a good experience when you browse
our Portal and also allows us to improve our Portal.
5. WHERE WE STORE YOUR DATA
The Personal Data that we collect from
you may be transferred to, and stored at, a destination outside Singapore. It
may also be processed by staff operating outside Singapore who work for us or
for one of our suppliers and/or third party service providers. By submitting
the Personal Data, you agree to this transfer, storing or processing of Personal Data by the
above parties. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely
and in accordance with this privacy policy, and we will
protect your Personal Data by
reasonable security safeguards against loss or theft, as well as unauthorized
access, disclosure, copying, use or modification.
All
information you provide to us is stored on secure servers. Where we have given
you (or where you have chosen) a password which enables you to access certain
parts of our Portal, you are responsible for keeping this password
confidential. We ask you not to share the password with anyone.
Unfortunately,
the transmission of information via the internet is not completely secure.
Although we will do our best to protect your Personal Data, we cannot guarantee the security of
your Personal Data
transmitted to our Platform; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorized access.
6.
PURPOSES FOR USE, COLLECTION AND DISCLOSURE OF THE
INFORMATION
The purposes for which we may use,
collect and disclose your Personal Data include the following:
a) verifying your identity;
b) carrying out our obligations under any agreements
entered into between you and us, and for such purpose, creating a user account,
processing and confirming your reservation, communicating with you about
services requested (e.g., special requests, cancellation, rewards);
c) allowing us to communicate with you and to provide you
with information, products or services you have requested from us;
d) allowing you to participate in the interactive
features of our service;
e) improving user experience;
f) detection and prevention of fraud and other illegal or
unwanted activities;
g) security, technical and/or customer support reasons;
h) processing payment or credit transactions;
i) conducting surveys, and sending you marketing
information about our goods and services, including notifying you of our
marketing events, initiatives and other promotions;
j) complying with any applicable laws, regulations, codes
of practice, guidelines or rules, or to assist in law enforcement and
investigations conducted by any governmental and/or regulatory authority;
k) transmitting to any unaffiliated third parties
including our third party service providers and agents, and relevant
governmental and/or regulatory authorities, whether in Singapore or abroad, for
the abovementioned purposes; and
l)
any other
incidental business purposes related to or in connection with the above.
7.
CONSENT TO COLLECTION, USE, DISCLOSURE OF PERSONAL DATA
Your Personal Data
By providing your Personal Data to us, you consent to
the collection, use and disclosure of your Personal Data by us for the purposes set out in this Privacy Policy statement.
Others’ Personal Data
Please ensure that you speak to others before providing their Personal Data to us.
Kindly inform them that our collection, use and disclosure of their Personal
Data is solely for the purposes in paragraph 6 above.
You are responsible for
ensuring that any others whose Personal Data you provide us with consents to our collection, use and disclosure
of Personal Data for the purposes set out in this Privacy Policy statement.
8. DISCLOSURE OF YOUR INFORMATION
We may disclose your Personal Data to any member of
our group (including our subsidiaries, affiliates, related entities, and/or
holding company).
We may disclose your Personal Data to third parties:
a)
where such disclosure is required for performing
obligations in the course of or in connection with our provision of the
Services, or otherwise in connection with your use of our Platform;
b)
to third party service providers, agents and other organizations we have engaged to fulfil any of the purposes listed above;
c)
in the event that we sell or buy any business or
assets, in which case we may disclose your Data to the prospective seller or
buyer of such business or assets.
d)
if Zen
eServices Pte. Ltd. or substantially all of its shares or assets are
acquired by a third party, in which case Personal
Data held by it about its customers will be one of the transferred
assets; and/or
e)
if we are under a duty to disclose or share your Personal
Data in order to comply with any legal obligation, or in order to
enforce or apply our terms of use.
9. LINKS TO OTHER WEBSITES
Our
Platform may, from time to time, contain links to and from the websites of our
partner networks, advertisers and affiliates. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any Personal Data to these websites.
10.
WITHDRAWAL
OF CONSENT
The consent that you
provide for the collection, use and disclosure of your Personal Data will
remain valid until such time it is being withdrawn by you in writing. You may
withdraw consent and request us to stop using and/or disclosing your Personal Data by
dropping us an email at [email protected].
While we respect your
decision to withdraw your consent, please note that depending on the nature or
scope of your request, we may no longer be able to continue providing our
services to you. We will notify you of the consequences of your request before
completing processing of your request.
11.
ACCESS
AND CORRECTION
You have a right to access Personal Data
collected by us about you, or to correct and/or update any Data that we
currently hold. If you would like to access or correct your Data, simply drop
us an email with your request at [email protected]. Our customer care representative will review your request and respond
to you.
12.
ACCURACY
We endeavor to ensure that
all decisions involving your personal data are based upon accurate and timely
information. While we will do our best to base our decisions on accurate
information, we rely on you to disclose all relevant information and to inform
us of any significant changes. In order to ensure that your Personal Data
is current, complete and accurate, please update us if there are changes to
your Personal Data by informing us at [email protected].
13.
RETENTION
We may retain your Personal
Data for as long as it is necessary to fulfil the purpose for which it was
collected, or as required or permitted by applicable laws.
We will cease to retain
your Personal Data or anonymize such Personal Data, as
soon as it is reasonable to assume that such retention no longer serves the
purpose for which the Personal Data was collected, and is no longer necessary
for legal or business purposes.
14. DATA DELETION
You have the right to request the deletion of your personal data. Once we receive a deletion request, our support team will proceed and delete your personal information from our records provided that retaining the information is not necessary where existing bookings and/or issues along with other transactions are completed.
If you no longer wish to use our Services, you may be able to request deletion of your ZEN Rooms account by contacting our support team through live chat and/or by logging in to your account, navigating through your settings (https://zenrooms.com/account/profile) where the user can find their contact information and clicking the link to support page for the account deletion.
15. DATA
PROTECTION OFFICER
If you have any
questions, comments or requests regarding this privacy policy, such queries may
be directed to our Data Protection Officer at [email protected].