-Kindly send a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in).
-All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival.
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID.
For foreigners: passport, ACR, AEP.
-IDs such as Company ID or Student ID are not acceptable.
-Check-out time is till 12:00 only. In case of late check-out between 12:30 and 1:30pm - Php 500, between 1:30pm and 3pm - Php 1000, After 3pm - 1 night, fee will be charged.
-One child under 7 years and below can stay for free using existing beds.
-Minimum age for check-in is 18 years.
-Extra bed cannot be provided.
-Swimming pool is closed for maintenance every Monday. Any additional guest will be charged 500 PHP. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
-Check-in time is till 3PM only. Please inform us in advance if you would like to request late check-in.