- Kindly send a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in).
- All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival. Guest details on the booking voucher must match the information stated on the ID presented. If the booker is not going to check-in personally and another person will use the reservation instead, this person must present an authorisation letter signed by the original guest whose name appears in the booking voucher, together with a copy of the booker's valid ID; if the authorisation is sent via e-mail, it must be sent from the same e-mail address that was used to make the booking.
- Cleaning service is available upon request and can be provided at 500 PHP. For long staying guests, rooms are cleaned free of charge every 3 nights.
- Swimming pool is closed for maintenance every Monday. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
- Check-in time is till 11 PM only. Please inform us in advance if you would like to request late check-in.
- 2000 PHP security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
- One child under 7 years can stay for free using existing beds.
- Check-in time is 3PM. Early check-in fee:
PHP 500- 12 PM to 2:30 PM
PHP 1000- 10 AM to 12 PM
Full night rate before 10 AM
- Check-out time is till 12 PM. Late check-out fee:
PHP 500- 12:30 to 1:30 PM
PHP 1000 1:30 PM to 3 PM
Full night rate after 3PM