-Check-out time is till 12:00. Late check-out fee is PHP 500 if check-out between 12:30 and 1:30, PHP 1000 between 1:30 and 3:00 and full night rate after 3:00 PM.
-PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
-One child under 7 years old can stay for free using existing beds.
-Minimum age for check-in is 18 years.
-Extra bed cannot be provided.
-Only cash payment available if you choose to pay at the hotel.
-Swimming pool is closed for maintenance every Monday. Any additional guest will be charged 300 PHP. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
-Please kindly provide us a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note failure to do so may result in not being able to check-in)
-Please present valid Photo ID upon check-in.
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID.
For Foreigners: Passport, ACR, AEP.
-IDs such as Company ID or Student ID are not acceptable.
-Please note that all Special Requests are subject to availability and additional charges may apply.