-Check-in time is till 11:00 PM only. Please inform us in advance if you would like to request late check-in.
-Check-out time is till 12:00. Late check-out fee is Php 500 between 12:30 and 1:30pm. Php 1000 if check-out between 1:30pm and 3pm and full night rate after 3pm.
-PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
-One child under 7 years can stay for free using existing beds.
-Minimum age for check-in is 18 years.
-Extra bed cannot be provided.
-Only cash payment available if you choose to pay at the hotel.
-The swimming pool access is 200 PHP /person/day on weekdays and 300 PHP /person/day on weekends and holidays. Swimming pool is closed for maintenance every Tuesday. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
-Kindly send a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in).
-All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival.
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID.
For Foreigners: Passport, ACR, AEP.
-IDs such as Company ID or Student ID are not acceptable.
-Please note that all Special Requests are subject to availability and additional charges may apply.