-Kindly send a coloured soft copy of your valid ID to [email protected]
at least 24 hours before your arrival. (Please note that failure to do so may result in not being able to check-in). IDs accepted are:
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID
For foreigners: passport, ACR, AEP.
-IDs such as Company ID or Student ID are not acceptable.
-All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival. Guest details on the booking voucher must match the information stated on the ID presented. If the booker is not going to check-in personally and another person will use the reservation instead, this person must present an authorisation letter signed by the original guest whose name appears in the booking voucher, together with a copy of the booker's valid ID; if the authorisation is sent via e-mail, it must be sent from the same e-mail address that was used to make the booking.
-PHP 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
-Cleaning service is available upon request.
For long staying guests, rooms are cleaned free of charge every 3 nights.
-One child 7 years old and below can stay for free using existing beds.
-Minimum age for check-in is 18 years.
-Swimming pool is closed for maintenance every Monday. Any additional guest will be charged
. Swimming pool is managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
-Check-in time is 3pm. Early check-in fee:
PHP 500- 12 pm to 2:30 pm
PHP 1000- 10 am to 12 pm
Full night rate before 10 am
Please note that check-in time is till 23:00. Late check-in is not possible.
-Check-out time is till 12 pm. Late check-out fee:
PHP 500- 12:30 to 1:30 pm
PHP 1000 1:30 pm to 3pm
Full night rate after 3pm