Please note that check-in time is 15:00. If you would like to request late check in, please inform us by simply replying to this email or by phone/whatsapp indicated above. Otherwise, late check-in is not guaranteed.
One child under 7 years can stay for free using existing beds.
Minimum age for check-in is 18 years.
Php 2000 security deposit is required upon check-in. The deposit will be fully-refunded on the condition that no damage and disturbance has occurred.
Guests can access the pool only on these dates: Tuesday, Wednesday, Thursday, and Friday (aside from holidays). Pool fee is Php 200/pax. Property amenities are managed by the building administration independently of ZEN. ZEN cannot guarantee availability of the pool at all time.
Please provide us a coloured soft copy of your valid ID or passport to [email protected]
at least 24 hours before your arrival. (Please note failure to do so may result in not being able to check-in).
All guests are required to present a valid ID and the e-mail voucher/booking confirmation upon arrival.
For Filipinos: SSS/GSIS or UMID, TIN card, Drivers License, OWWA for OFWs, PRC ID, Senior Citizen card, passport. Postal and Comelec only together with a second valid ID.
For Foreigners: Passport, ACR, AEP.
IDs such as Company ID or Student ID are not acceptable.
Your room will be cleaned for free every 3 days. Additional cleaning fee is 500PHP.
Please note that all Special Requests are subject to availability and additional charges may apply.