NPS: Historical Guest Satisfaction of ZEN Rooms franchisees

        

At ZEN, we work hard to make our travellers happy!

We believe strongly in doing our best for guest satisfaction, value-for-money and full transparency. 

We always report quarterly on our guest satisfaction, across all our franchisees and self-operated properties across Southeast Asia. 

With an overall score Net Promoter Score [1] of 58, ZEN is rated 'Excellent' and in the top 1% of the Hotels Industry. 


ZEN Rooms Net Promoter Score, across Southeast Asia!


Last updated: 24 October 2019


What is Net Promoter Score?

The Net Promoter Score [1] is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as the best tool for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand. A score above 50 is considered 'Excellent'. 


[1]  Net Promoter Definition:

https://www.netpromoter.com/know/

[2] Data taken from Delighted.com. Data includes NPS scores from all leading hotel chains including Best Western, Days Inn, and Hyatt: 

https://delighted.com/nps-benchmarks

[3] Data taken from Satmetrix 2019 U.S. Consumer 2019 Report. Data includes NPS scores from all leading US hotel Chains including Marriott, Motel 6 and Super 8:

https://www.satmetrix.com/wp-content/uploads/2019/04/2019-Benchmarks.pdf



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