NPS: Historical Guest Satisfaction of ZEN Rooms franchisees
At ZEN, we work hard to make our travellers happy!
We believe strongly in doing our best for guest satisfaction, value-for-money and full transparency.
We always report quarterly on our guest satisfaction, across all our franchisees and self-operated properties across Southeast Asia.
With an overall score Net Promoter Score  of 58, ZEN is rated 'Excellent' and in the top 1% of the Hotels Industry.
ZEN Rooms Net Promoter Score, across Southeast Asia!
Last updated: 24 October 2019
What is Net Promoter Score?
The Net Promoter Score  is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as the best tool for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand. A score above 50 is considered 'Excellent'.
 Net Promoter Definition:
 Data taken from Delighted.com. Data includes NPS scores from all leading hotel chains including Best Western, Days Inn, and Hyatt:
 Data taken from Satmetrix 2019 U.S. Consumer 2019 Report. Data includes NPS scores from all leading US hotel Chains including Marriott, Motel 6 and Super 8: